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MyGinnieMae is the modernized portal for conducting business with Ginnie Mae. MyGinnieMae will eventually replace Ginnie Mae Enterprise Portal (GMEP 1.0) and serve as a primary platform for accessing applications, reports, and information.
Accessing MyGinnieMae
How do I become a MyGinnieMae User?
Contact your Organization Administrator (formerly, Security Officer) to facilitate the registration process by sending a registration invitation email. For more information see the QRC.
How do I log in to MyGinnieMae?
Log in to the MyGinnieMae using your Username (corporate email address of record) and Password. For more information see the QRC.
What do I do if I forgot my password?
After clicking "Login" on the MyGinnieMae landing page, click the "Forgot Password?" link below the "LOGIN" button. For more information see the QRC.
MyGinnieMae FAQs
How is MyGinnieMae different than GMEP?
MyGinnieMae is the new enterprise portal for conducting Ginnie Mae business that provides a single gateway to all Ginnie Mae's systems, applications, and resources that boosts efficiency for our business partners. In addition to enhanced security, the new portal provides Single Sign-On (SSO) to GMEP 1.0 and GinnieNET, modernized applications and new collaboration features through an intuitive, modern user experience.
What are the browser requirements for MyGinnieMae?
For MyGinnieMae, Google Chrome 42+, Internet Explorer 11.x, and Mozilla Firefox 31+ (fully patched) are supported. Using any other type of browsers may lead to the unpredictable results. If a user encounters browsing issues, they are encouraged to try a different browser. Please note that Safari and other browsers are not currently supported. Whichever browser is utilized it is key to make sure that the Pop-Up Blocker is disabled to ensure full functionality of portal.
I'd like to request a change to MyGinnieMae. How do I submit feedback?
Navigate to the Contact Us feature at the bottom of the MyGinnieMae landing page. From here, you will be able to submit feedback and ideas for consideration in future versions of MyGinnieMae.
Who do I contact if I need help with MyGinnieMae?
Organization Administrators (formerly, Security Officers) for each organization are responsible for creating and managing user accounts and should assist with most functions in the portal. For technical issues with the portal and applications, contact the Ginnie Mae Customer Support at 1-833-GNMA HELP / 1-833-466-2435 or ginniemae1@bnymellon.com.
What are Ginnie Mae's Business Hours of Operation?
Monday - Friday 8 AM to 5 PM ET
MyGinnieMae Tools and Resources
Quick Reference Cards
IS/DC-3: Establishing a New User Account in MyGinnieMae - how to register a new user account on the MyGinnieMae portal
IS/DC-4: Logging into MyGinnieMae and Business Applications - how log in to MyGinnieMae and navigate to business applications via a security feature called One Time Password (OTP)
IS/DC-5: Using Self Service - Forgot Password - how to use the Forgot Password link on the Log In page, to create a new portal password in the event they are unable to recall their password.
MP-1: Establishing a New User Account in MyGinnieMae (Platinum Depositors) - how to register a MyGinnieMae user account to access the Platinum Processing Application